FAQ

What are the store opening hours?

We are open everyday from 10am to 10pm.
Where are the stores located?

Our flagship store is located in Square One Mall, in Chueifat Road, in New Cairo. Check out the location links for our seasonal stores, Caeser North Coast, Diplo North Coast and Stay Tuned for More.
Is it possible to split my order payment into installments?

You can buy now and pay later using our partners in payment. You will be guided in the checkout process.
What are the payment methods?

You can pay by Debit/Credit card or Cash on Delivery.
Do you ship Internationally?

We are able to deliver to multiple countries Worldwide. You will be assisted in the checkout process for the zones we cover.
How do I contact your Customer Service Team?

You can drop us a message in the Chat box, Connect with us by email, or via a phone call. Kindly note, we respond to messages, emails and calls on Sundays to Thursdays from 11am to 4pm.
What if I change my mind about my product selection or want to return an item?

We offer Return or Exchange within 14 days from the day you received your order. In order to Return or Exchange your purchase, your item needs to be in the same condition that you received it in. You can only Return or Exchange your purchase with the physical presence of your receipt. Check out our Return & Exchange Policy Page to know more.
The product I want is sold out, will you be restocking soon?

We are always keen to restock our best sellers, however not all our range is regularly restocked as we are always eager to have new designs and collections matching the global trends and introducing original ideas.
Where are the products designed and produced?

All our products are in-house designed by our team and produced across different cities of Egypt from north to south, from east to west. We do not own a workshop, hence we aim to empower as many craftsmen and craftswomen as possible along our journey and help them grow their small business and assist them find new potential opportunities. Check out Our Team Page to know the minds and creatives behind the brand, and Our Hands Page to know the craftsmen and craftswomen behind the pieces you admire
I'm interested in a product but I want it in a different color. Do you take custom orders?

We only take custom orders for B2B projects. Check out Our Services Page to learn more.
Is it normal to see minor bubbles, irregularity and variation in the pieces I purchased?

Yes, each piece might have a variation in form, texture, and color, which is not considered a fault and is part of the natural man-made process.
What is the nature of the business?

We offer homeware and tableware products of various materials. Our product range includes: Dinnerware, Drinkware, Table Dressing, Serving, Decorative, and a bunch of Special Pieces that are available by order. We also have a bunch of other services including: Tablescaping, Home Styling, Tableware Rentals, B2B Tableware & Decorative Design, B2B Giveaways, and Commercial & Residential Styling.

Store

What are the store opening hours?

We are open everyday from 10am to 10pm.
Where are the stores located?

Our flagship store is located in Square One Mall, in Chueifat Road, in New Cairo. Check out the location links for our seasonal stores, Caeser North Coast, Diplo North Coast and Stay Tuned for More.
Is it possible to split my order payment into installments?

You can buy now and pay later using our partners in payment. You will be guided in the checkout process.
What are the payment methods?

You can pay by Debit/Credit card or Cash on Delivery.
Do you ship Internationally?

We are able to deliver to multiple countries Worldwide. You will be assisted in the checkout process for the zones we cover.
How do I contact your Customer Service Team?

You can drop us a message in the Chat box, Connect with us by email, or via a phone call. Kindly note, we respond to messages, emails and calls on Sundays to Thursdays from 11am to 4pm.
What if I change my mind about my product selection or want to return an item?

We offer Return or Exchange within 14 days from the day you received your order. In order to Return or Exchange your purchase, your item needs to be in the same condition that you received it in. You can only Return or Exchange your purchase with the physical presence of your receipt. Check out our Return & Exchange Policy Page to know more.
The product I want is sold out, will you be restocking soon?

We are always keen to restock our best sellers, however not all our range is regularly restocked as we are always eager to have new designs and collections matching the global trends and introducing original ideas.
Where are the products designed and produced?

All our products are in-house designed by our team and produced across different cities of Egypt from north to south, from east to west. We do not own a workshop, hence we aim to empower as many craftsmen and craftswomen as possible along our journey and help them grow their small business and assist them find new potential opportunities. Check out Our Team Page to know the minds and creatives behind the brand, and Our Hands Page to know the craftsmen and craftswomen behind the pieces you admire
I'm interested in a product but I want it in a different color. Do you take custom orders?

We only take custom orders for B2B projects. Check out Our Services Page to learn more.
Is it normal to see minor bubbles, irregularity and variation in the pieces I purchased?

Yes, each piece might have a variation in form, texture, and color, which is not considered a fault and is part of the natural man-made process.
What is the nature of the business?

We offer homeware and tableware products of various materials. Our product range includes: Dinnerware, Drinkware, Table Dressing, Serving, Decorative, and a bunch of Special Pieces that are available by order. We also have a bunch of other services including: Tablescaping, Home Styling, Tableware Rentals, B2B Tableware & Decorative Design, B2B Giveaways, and Commercial & Residential Styling.

Payment & Shipping

What are the store opening hours?

We are open everyday from 10am to 10pm.
Where are the stores located?

Our flagship store is located in Square One Mall, in Chueifat Road, in New Cairo. Check out the location links for our seasonal stores, Caeser North Coast, Diplo North Coast and Stay Tuned for More.
Is it possible to split my order payment into installments?

You can buy now and pay later using our partners in payment. You will be guided in the checkout process.
What are the payment methods?

You can pay by Debit/Credit card or Cash on Delivery.
Do you ship Internationally?

We are able to deliver to multiple countries Worldwide. You will be assisted in the checkout process for the zones we cover.
How do I contact your Customer Service Team?

You can drop us a message in the Chat box, Connect with us by email, or via a phone call. Kindly note, we respond to messages, emails and calls on Sundays to Thursdays from 11am to 4pm.
What if I change my mind about my product selection or want to return an item?

We offer Return or Exchange within 14 days from the day you received your order. In order to Return or Exchange your purchase, your item needs to be in the same condition that you received it in. You can only Return or Exchange your purchase with the physical presence of your receipt. Check out our Return & Exchange Policy Page to know more.
The product I want is sold out, will you be restocking soon?

We are always keen to restock our best sellers, however not all our range is regularly restocked as we are always eager to have new designs and collections matching the global trends and introducing original ideas.
Where are the products designed and produced?

All our products are in-house designed by our team and produced across different cities of Egypt from north to south, from east to west. We do not own a workshop, hence we aim to empower as many craftsmen and craftswomen as possible along our journey and help them grow their small business and assist them find new potential opportunities. Check out Our Team Page to know the minds and creatives behind the brand, and Our Hands Page to know the craftsmen and craftswomen behind the pieces you admire
I'm interested in a product but I want it in a different color. Do you take custom orders?

We only take custom orders for B2B projects. Check out Our Services Page to learn more.
Is it normal to see minor bubbles, irregularity and variation in the pieces I purchased?

Yes, each piece might have a variation in form, texture, and color, which is not considered a fault and is part of the natural man-made process.
What is the nature of the business?

We offer homeware and tableware products of various materials. Our product range includes: Dinnerware, Drinkware, Table Dressing, Serving, Decorative, and a bunch of Special Pieces that are available by order. We also have a bunch of other services including: Tablescaping, Home Styling, Tableware Rentals, B2B Tableware & Decorative Design, B2B Giveaways, and Commercial & Residential Styling.

Return & Exchange Policy

What are the store opening hours?

We are open everyday from 10am to 10pm.
Where are the stores located?

Our flagship store is located in Square One Mall, in Chueifat Road, in New Cairo. Check out the location links for our seasonal stores, Caeser North Coast, Diplo North Coast and Stay Tuned for More.
Is it possible to split my order payment into installments?

You can buy now and pay later using our partners in payment. You will be guided in the checkout process.
What are the payment methods?

You can pay by Debit/Credit card or Cash on Delivery.
Do you ship Internationally?

We are able to deliver to multiple countries Worldwide. You will be assisted in the checkout process for the zones we cover.
How do I contact your Customer Service Team?

You can drop us a message in the Chat box, Connect with us by email, or via a phone call. Kindly note, we respond to messages, emails and calls on Sundays to Thursdays from 11am to 4pm.
What if I change my mind about my product selection or want to return an item?

We offer Return or Exchange within 14 days from the day you received your order. In order to Return or Exchange your purchase, your item needs to be in the same condition that you received it in. You can only Return or Exchange your purchase with the physical presence of your receipt. Check out our Return & Exchange Policy Page to know more.
The product I want is sold out, will you be restocking soon?

We are always keen to restock our best sellers, however not all our range is regularly restocked as we are always eager to have new designs and collections matching the global trends and introducing original ideas.
Where are the products designed and produced?

All our products are in-house designed by our team and produced across different cities of Egypt from north to south, from east to west. We do not own a workshop, hence we aim to empower as many craftsmen and craftswomen as possible along our journey and help them grow their small business and assist them find new potential opportunities. Check out Our Team Page to know the minds and creatives behind the brand, and Our Hands Page to know the craftsmen and craftswomen behind the pieces you admire
I'm interested in a product but I want it in a different color. Do you take custom orders?

We only take custom orders for B2B projects. Check out Our Services Page to learn more.
Is it normal to see minor bubbles, irregularity and variation in the pieces I purchased?

Yes, each piece might have a variation in form, texture, and color, which is not considered a fault and is part of the natural man-made process.
What is the nature of the business?

We offer homeware and tableware products of various materials. Our product range includes: Dinnerware, Drinkware, Table Dressing, Serving, Decorative, and a bunch of Special Pieces that are available by order. We also have a bunch of other services including: Tablescaping, Home Styling, Tableware Rentals, B2B Tableware & Decorative Design, B2B Giveaways, and Commercial & Residential Styling.

FAQ

Store

Payment & Shipping

Return & Exchange Policy

Products & Services

OPENING HOURS 10AM - 10PM